- Choosing a selection results in a full page refresh.
Once your order has been dispatched, you will receive a tracking number via email or SMS. Use this tracking number to monitor the status of your delivery on the respective courier service's website or app.
If you receive a damaged product, contact our customer support team within 24 hours of receiving the order. We will guide you through the return or exchange process to ensure you receive a replacement or refund.
Orders can only be canceled within 2 hours of order placement. Once processed, cancellation requests will not be entertained. Please refer to our Cancel Order Policy for more details.
Refunds for canceled orders are processed promptly if the cancellation is made within the specified timeframe. Refunds will be issued to your original payment method. Delays due to unforeseen circumstances, such as logistical issues, will be handled to ensure timely parcel delivery within 24 hours from our end.
Yes, we offer international shipping for many products, subject to applicable regulations. Customers are responsible for all shipping charges, customs duties, and any associated fees. For specific products and costs, contact us directly.
We accept the following payment methods for orders within Pakistan:
• Credit/Debit Cards
• Bank Transfers
• Cash on Delivery (COD)
Payment options may vary for international orders.
You can contact our customer support team during business hours via:
• Email: fataafat.pk@gmail.com
• Phone or Whatsapp: 0339-0471047
Visit our Contact Us page for more information.
Unfortunately, once an order has been placed, we cannot modify the delivery address. Please ensure the address is accurate and complete to avoid delivery issues.
Yes, free shipping may be available for orders exceeding a certain value. Specific details regarding free shipping will be mentioned on our website.
We take the security of your personal information seriously, employing industry-standard security measures to protect it. Your data is encrypted and stored securely, and we do not share it with third parties without your consent.
If a delivery attempt is unsuccessful, the courier service may leave a notification to arrange for re-delivery or pickup from a designated location. Contact the courier service using your tracking number to reschedule delivery.
We typically process and dispatch orders within 1–2 business days of confirmation. Delivery timelines depend on your location and the courier service used.
Occasionally, unforeseen circumstances like natural disasters, strikes, or public holidays can cause delays. We will notify you of any delays and ensure your parcel is delivered as soon as possible.
Currently, we do not provide gift wrapping services. However, we are exploring this option and will update our website if it becomes available.
Yes, we accept bulk orders for select products. Contact our customer support team for assistance with bulk order inquiries, pricing, and delivery options.
Our return policy applies only to damaged products. If you receive a damaged item, notify us within 24 hours and follow our Return Policy guidelines.
Yes, we frequently restock popular items. For updates on availability, keep an eye on the product page or subscribe to our email notifications.
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You can place an order as a guest. However, creating an account allows you to track orders, save addresses, and enjoy a faster checkout experience.
If you have any additional questions or concerns, contact our customer support team. We are here to assist you with any inquiries!
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